#national auto rental
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Most Liked Positive Review
Too High Expectations From Some Reviewers.
I rent from National almost every time I rent (which is about 4 or 5 times per year). They always have newer cars with good selection, and their Emerald Club benefits are. Read complete review
I rent from National almost every time I rent (which is about 4 or 5 times per year). They always have newer cars with good selection, and their Emerald Club benefits are much better than any other membership club (except maybe Hertz Gold, but I don’t rent enough for that).
My family and I have two priorities while traveling — finding competitive prices and saving time instead of wasting it at a rental counter. On most occasions, we are in our vehicle and on the road in 10 minutes or less, with little hassle and good service.
Now, that is not to say that we haven’t had issues in the past. Once, a gate agent told us that an SUV we found on the Emerald Aisle was not available for our reservation , and I had to agree to an up-charge before I could leave. However, a quick call to the reservations department and an explanation resolved the issue. Every company has new or bad employees, and it isn’t fair to blame the company for one person’s rude or inept behavior. A common complaint seems to be about agent’s trying to sell extras or upgrades. All rental companies try to get you to take extras — that’s the nature of the business. It is up to the buyer to know their rights before they step up to the counter. For example, if asked to purchase an upgrade (which only seems to happen to me when they don’t have any cars in my reserved class), my answer is always No thank you, but you are welcome to upgrade me for free if you don’t have my reserved car class available . In most cases, if you demonstrate that you know the game, they will leave you alone and move on to the next guy.
Overall, National seems to have the best program going in the rental car business with the Emerald Club and Emerald Aisle program. Hertz, Avis and Budget always seem higher, and Alamo, Dollar, Budget and Thrifty don’t provide the service that National provides. If you are looking, you can always find a way to join Emerald Club for free (several sites offer links to do so), and every 7 rentals earn you a free day.
In my opinion, National offers the best mix of time savings, reliable vehicles and competitive pricing. Just be sure that your expectations aren’t too high and that you know the rules before you rent with anyone.